How the way we talk can change the way we work (QI Power Hour)

Feb 24, 2017 at 11:30 AM
How the way we talk can change the way we work (QI Power Hour)

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Guest speaker

Shari Furniss, Director, Learning and Development, Saskatchewan Health Quality Council

Session description

Building on the first webinar in which we explored personal languages, we will continue to explore the work of Kegan and Lahey’s 7 languages.  This time, we will look at how groups communicate, and how this can hinder or help changing our culture.  We’ll look at:

  • The pitfalls of how we praise
  • The risks in using rules to shape behaviour
  • The unintended consequences of constructive criticism

Tags: Archived QI Power Hour Webinars , QI Power Hour

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