Promoting social inclusion through experience-based design in Christchurch, New Zealand (QI Power Hour)

Feb 27, 2020 at 2:00 PM
Promoting social inclusion through experience-based design in Christchurch, New Zealand (QI Power Hour)

Download Presentation


Guest speaker
Nicola Woodward (RGN, MSc) health, social, and community service innovator, Christchurch, New Zealand.
Session details

Although the healthcare and social services sectors have used patient & client-centred design for almost three decades, organizations in these sectors are still contributing to isolation and exclusion of those most in need of their services. Risk factors related to poverty and violence are elevated by the very systems meant to help.

This session will explore how agencies can make a difference using experiences-based service design. Nicola will share some of the experiences that contributed to the transformation of a women’s refuge, and the founding of a unique centre of co-located human services in Christchurch, New Zealand.

In this webinar we will:

  1. Explore some of the limitations and unintended consequences of the ‘expert’ and ‘specialist’ lens in service and organisational design (with examples)
  2. Revisit the concept of experience-based design from a life-systems perspective
  3. Explore models of integrated co-located practice from a social justice perspective, drawing on key learnings from concept, design, and implementation, from frontline to governance

 


Tags: Archived QI Power Hour Webinars , QI Power Hour

Export event

Theme picker

Past Events

Infographics 101 Webinar - SCPOR

Sep 25, 2020 at 11:00 AM
Infographics 101 Webinar - SCPOR

Learn how to create visual content that gets your message across to your audience. The Saskatchewan Center of Patient-Oriented Research...

Learn More

Moving the Dial: How clinical QI training is changing culture in a provincial health system

Sep 18, 2020 at 9:30 AM
Moving the Dial: How clinical QI training is changing culture in a provincial health system

Guest speakers: Bonnie Brossart – CEO, Saskatchewan Medical Association Dr. Gary Groot - PhD, MD, FRCS(C), FACS Shari Furniss...

Learn More

Integrating care: how to develop evidence-based solutions to improve patient journeys (King's Fund)

Aug 26, 2020 at 5:00 AM
Integrating care: how to develop evidence-based solutions to improve patient journeys (King's Fund)

Effectively integrating different parts of the health and care system can have a real impact on patient safety and care. Discharging patients...

Learn More

Engaging with Gender in Research (SCPOR)

Sep 10, 2020 at 12:00 PM
Engaging with Gender in Research (SCPOR)

Thursday, September 10, 2020 12:00 PM - 1:30 PM Join SCPOR for a free webinar featuring panel discussion with members of the...

Learn More

National Indigenous History Month with Lyndon Linklater (QI Power Hour)

Jun 19, 2020 at 9:30 AM
National Indigenous History Month with Lyndon Linklater (QI Power Hour)

In recognition of National Indigenous History Month and National Indigenous Peoples Day (June 21), we are pleased to welcome Knowledge Keeper...

Learn More

Micro-Learning Campaigns (QI Power Hour)

May 29, 2020 at 9:30 AM
Micro-Learning Campaigns (QI Power Hour)

Guest speaker: Shari Furniss, Director of Learning & Development at HQC Date and time: May 29, 2020, 9:30-10:30 Session...

Learn More

1345678910Last

Theme picker