Glenda Beauchamp, Improvement Lead at HQC
Did you know that 49% of all recorded workplace conflicts were a result of clashing personalities in the office? (Source: CPP “Global Human Capital Report”).
Research suggests that companies that support collaborative working are five times more likely to be high performing because a collaborative culture tends to have higher engagement levels, lower stress levels, and higher success rates. (Source: Forbes)
In this webinar we discussed how we can use the Ladder of Inference as a way to build mutual understanding and work toward a collaborative work environment.
In this webinar you will:
- learn about the Ladder of Inference –
- What is it?
- How can it help deescalate conflict and support the effectiveness of groups and teams?
- reflect on the ways you work and the mindset you operate from in stressful situations
- explore Mutual Learning Mindset and how it can support effective groups and teams